FAQs
Do I have to pay any tax and duty charges?
As of the 1st January local sales tax will be added at the point of checkout.
The amount you pay is inclusive of all applicable duties.
You will be responsible for assuring that any products you order comply with state and federal government import regulations.
Do I have to pay any tax and duty charges?
As of the 1st January local sales tax will be added at the point of checkout.
The amount you pay is inclusive of all applicable duties.
You will be responsible for assuring that any products you order comply with state and federal government import regulations.
Will you be getting more stock?
If you have an item in your saved items list, you can choose to be notified if the item comes back in stock when using the ASOS app.
If you're shopping on our desktop or mobile site, head over to our Back in Stock pages for all the latest additions.
Will you be getting more stock?
If you have an item in your saved items list, you can choose to be notified if the item comes back in stock when using the ASOS app.
If you're shopping on our desktop or mobile site, head over to our Back in Stock pages for all the latest additions.
What is your ethical trading policy?
We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains.
In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment.
What is your ethical trading policy?
We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains.
In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment.
When will I be charged for my order?
The time at which you'll be charged for your order will depend on the payment method you selected at checkout.
- If your card is authorised, payment will be taken immediately and you will receive an email confirming that your order has been successful.
- If you've selected one of our Buy Now, Pay Later payment options, you'll be sent an invoice within 24 hours of your order being placed. Your invoice will include details of when payment is due.
- If you choose to pay via your iDeal account, you will be charged at the point of sale.
When will I be charged for my order?
The time at which you'll be charged for your order will depend on the payment method you selected at checkout.
- If your card is authorised, payment will be taken immediately and you will receive an email confirming that your order has been successful.
- If you've selected one of our Buy Now, Pay Later payment options, you'll be sent an invoice within 24 hours of your order being placed. Your invoice will include details of when payment is due.
- If you choose to pay via your iDeal account, you will be charged at the point of sale.
How do I return my order?
You’re not happy with your order, you have 100 days to send us back any items - FREE.
To make a return, just mark the items you are sending back on the return form that came with your parcel, pack what you are returning, and use the enclosed return label to send back your items. Make sure to cover up or remove the original delivery bar code on the box.
How do I return my order?
You’re not happy with your order, you have 100 days to send us back any items - FREE.
To make a return, just mark the items you are sending back on the return form that came with your parcel, pack what you are returning, and use the enclosed return label to send back your items. Make sure to cover up or remove the original delivery bar code on the box.
